Are they familiar with the US culture?

Yes, absolutely. We have an Americanized culture and are 100% familiar with U.S. Culture. Additionally most of our VAs have either studied or lived in the U.S.

How do you manage confidentiality?

Before hiring all applicants go through an extensive background check so all of our assistants are trustworthy. We are currently working with executives at companies like Facebook, Viacom, etc. who are very strict about security.

What happens if my VA uses my credit card inappropriately?

This has never happened in all of our years in service. BUT in the unlikely event this happens we would request a chargeback for you.

What happens if I go over some hours?

I might upgrade to full time in the following months, will my assistant be available?

Is the quality of the phone line always good?

Our phone systems are Voice Over IP (VOIP) and we make sure all the assistants have a great internet connection to assure the quality of your calls.

Are there any hidden or additional costs in hiring your virtual assistants?

No. Your monthly fee covers the employee’s salary, benefits, vacation time, bonuses, office space and equipment. It includes scanning, emailing, data input, etc., and unlimited calls throughout the US and Canada.

What type of programs can the assistant use?

Our dedicated virtual assistants have different backgrounds. All of the assistants have experience using Microsoft Office and most are proficient in CRMs such as Basecamp, Infusionsoft, Zendesk, etc. Depending on your requirements, some assistants can use accounting software, design software, programming environments, CMS’s, etc.

Do you have good internet connection?

Yes we have 3 different dedicated internet connections and 4 backups.

Is there a contract?

No. You are billed monthly in advance. There is no cancellation fee or penalty of any kind. Once you cancel, you will not be billed anymore.

What's the difference between a Full-Time Assistant and a Full-Time Support Team?

Instead of having one assistant, you’ll be assigned a team to work with you - the equivalent man power of one full-time person but with the redundancy of a team captain, your point of contact, in charge of distributing the work between team members and making sure deadlines are met.

How do I communicate with my team?

Your team captain (your main point of contact) can be contacted via phone, email, Skype, whatsapp or any other form of communication you prefer.